Framework document — have this reviewed by a legal adviser before relying on it.
Prices and orders
Prices shown on this site are indicative trade prices ex VAT. An order sent through the site is a request to buy, not a completed sale: the contract forms when we confirm the order, the confirmed prices and a fulfilment time by reply. VAT is added at the applicable rate on the invoice.
Availability
Stock moves daily. Where a line is unavailable we offer the closest substitute or remove it from the confirmed order — we never substitute without telling you.
Delivery and collection
Delivery minimums, charges and the free-delivery threshold are shown at checkout. Count the cases at handover; shortages and damage must be flagged on the spot to be credited or replaced.
Age-restricted products
Alcohol is sold only to persons aged 18 or over. We operate Challenge 25 and require photo ID at handover of any order containing alcohol. Where ID cannot be produced, the alcohol lines are withdrawn from the order.
Returns
Unopened ambient goods in resaleable condition may be returned within a reasonable period by arrangement. Chilled, frozen and short-dated lines are not returnable unless faulty. Nothing in these terms affects consumers' statutory rights.
Trade accounts
Credit and invoicing terms are agreed per account in writing and take precedence over these general terms where they differ.
Company
LONDON WHOLESALE LTD, company no. 07737466. Registered office: Suite No:1, First Floor, 237/A, High Road, Ilford, Essex, IG1 1NE.